La Poste customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Monday8:30 am – 7 pm
- Tuesday8:30 am – 7 pm
- Wednesday8:30 am – 7 pm
- Thursday8:30 am – 7 pm
- Friday8:30 am – 7 pm
- Saturday8:30 am – 1 pm
- SundayClosed
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- laposte.fr
- La Poste app
- Post offices everywhere in France
Before you call
La Poste offers mail, parcels, banking and local services. To track a parcel, use laposte.fr/suivi. You can file a claim online if something is lost.
Frequently asked questions
How do I file a claim for a lost parcel?
On laposte.fr, in 'Aide > Réclamation' (Help > Claim). You need the tracking number and proof of shipment. Within 30 days of sending.
Does La Poste offer financial services?
Yes, through La Banque Postale. Livret A (regulated savings account), current account, loans, insurance. Available in every La Poste office.
How do I set up a postal proxy?
At a post office, with your ID and the ID of the person you authorise. It allows another person to collect parcels and registered mail on your behalf.
Préfecture / ANTS
Service-Public.fr
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