LG customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Monday9 am – 7 pm
- Tuesday9 am – 7 pm
- Wednesday9 am – 7 pm
- Thursday9 am – 7 pm
- Friday9 am – 7 pm
- Saturday9 am – 1 pm
- SundayClosed
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- Chat: lg.com/fr/support
- Email via form
- LG-approved service centres in France
Before you call
LG provides the 2-year legal warranty. For OLED TVs, note the model number (label on the back of the screen). LG after-sales service can send a technician to your home for large appliances.
Frequently asked questions
My LG TV has dead pixels, is this covered?
Yes, if the number exceeds the threshold set by LG. A single dead pixel may not be covered.
How do I update webOS on my LG?
Go to Settings > Support > Software update > Check for updates. Your TV must be connected to the internet.
Does LG repair OLED screens out of warranty?
Yes, through the network of LG-approved centres. The cost can be high (€400–800 depending on the model). Call after-sales service for a quote before deciding.
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