Sony customer service
How to contact Sony
Other ways to get in touch
- Chat: sony.fr/support
- Email via form
- PlayStation after-sales: dedicated number
Before you call
Sony covers TVs, audio, cameras and PlayStation. For TVs, note the model (e.g. KD-55X85J). For PlayStation, a dedicated after-sales number is available.
Frequently asked questions
My Sony TV turns itself off?
Check the standby and auto standby settings in the eco settings. If the problem continues, a factory reset may help.
How do I transfer my PS5 games to a new drive?
In PS5 settings > Storage > Copy to USB drive. Or via the PlayStation cloud if you have PS Plus.
My Sony WH headphones no longer pair?
Reset the headphones (power button + centre button for 7 seconds). Remove the device from your phone and start pairing again from scratch.
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